Lost access to two-step verification/Microsoft Authenticator

If the Microsoft Authenticator app has stopped working for some reason, or you have lost your phone, follow the guide below to reactivate the two-step verification.

To be able to reactivate the two-step verification you need:
• Computer and internet access
• Mobile phone with the ability to install apps
• Temporary access pass from Student IT

Temporary access pass

Contact Student IT to obtain a temporary access pass.
A temporary access pass allows you to log into your student account without having to approve the login with two-step verification.
The access pass is limited in time and can only be used once.

Step 1:

Open this link in your computer's browser.
Enter your student e-mail address in the login box and then click "Next".

MFA sign in
Photo: ITA

Step 2:

Enter the 8-character temporary access pass provided to you by Student IT.
Then click "Log in".

Please note that the code is limited in time and can only be used once.

Don't see this option?
Try a different browser or use incognito window.

MFA enter temporary access students. Photo: ITA

Step 3:

You should now be logged in, and at the top left you should see the Karolinska Institutet logo.
Click on "Security information" in the list on the left.

ITA Security information
ITA Security information Photo: ITA

Step 4:

You are now on the page where you can view and manage your verification methods.

Please note! Remove any old authentication methods, e.g. a lost or old phone that is no longer in use.

Then click the "Add method" button to add a new verification method to your account.

Screenshot temporary access pass
Photo: N/A

Step 5:

Once you have added the method, choose to add "Authentication app".

Photo: ITA

Step 6:

On your phone, open the Microsoft Authenticator app.
You can download the app for free from the Google Play Store (Android) or the App Store (iPhone).

After opening the app on your phone, click "Next" on your computer.

Screenshots for the configuration of multifactor authentication by app.
Photo: Tony Taponen

Step 7:

Add your account to the app.
If this is the first time you open the app, you will be given the opportunity to add an account immediately.
Otherwise, press the plus (+) at the top right to add a new account (iPhone), or the three dots at the top right, then "Add account" (Android).

Choose to add "Work or school account" on the phone, then click "Next" on the computer.

Photo: ITA

Step 8:

On your phone, select "Scan a QR Code" after selecting your account type.
If the app request access to the camera, this needs to be approved to proceed.

MFA work or school account
Photo: N/A

Step 9:

Scan the QR code that you see on the computer with your phone.
The camera on the phone should also have started.

After scanning the QR code with your phone, click "Next" on the computer.

Photo: ITA

Step 10:

You will receive a message on your phone asking you to approve login for your account.

MFA lets try it out
Photo: N/A
MFA approve sign in
Photo: N/A

Step 11:

Once you have approved, the message “Notification approved” will appear on your computer.

MFA notification approved
Photo: N/A

Click "Next" on your computer.

If everything went well, you will see a message on the computer saying that the setup is complete.

When logging in, you may be asked to approve the login with your phone.


If you need assistance with the two-step verification, please contact Student IT.

Student IT

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