Resetting the Microsoft Authenticator app
If you are unable to access the Microsoft Authenticator app for any reason, you can request a temporary access pass. This allows you to reset two-step verification and regain access to your student account.
Order a temporary access pass
To request a temporary access pass, you will need:
- a computer
- a mobile phone with the ability to install apps
You can order a temporary access pass via the ID Portal using e-identification.
If you do not have an e-identification, please contact Student IT.
Doctoral students and employees who do not have an e-identification must instead contact the IDAC administrator of the institution/department.
Please note: Your student account must have an upgraded assurance level in order for you to request a temporary access pass.
Please note: If you have previously used a six-digit code from the Authenticator app, or if you are unable to reset it according to the instructions below, you must first complete the following steps:
- Open the Authenticator app
- Click on Karolinska Institutet and your student email address
- Click on the gear icon in the top right-hand corner
- Click on Remove account
- Uninstall the app and install it again
- Follow the instructions below, steps 1-12
Step 1.
Order a temporary access pass via the ID Portal using e-identification and select "Reset Microsoft Authenticator (MFA)".
Important: The access pass will be shown on the screen. Make sure to copy it!
The access pass is limited in time (1 hour per code) and can only be used once per code.
Step 2:
Sign in to Microsoft 365 on your computer using your student email address, and then select "Next". Tip: If you encounter any issues, try using a different browser or clear the cache in your current browser.
Step 3:
Enter the temporary access pass that you ordered via the ID Portal or received från Student IT, and then select "Log in".
Don't see this option?
Try using a different browser or open a private/incognito window.
Step 4:
You should now be signed in. In the top left corner, you should see the Karolinska Institutet logo.
Next, select "Security information" from the menu on the left.
Step 5:
You are now on the page where you can view and manage your verification methods.
Important: To reset the Microsoft Authenticator, remove it by selecting "Delete".
Next, click "Add sign-in method" to add a new verification method to your account.
Step 6:
Select Microsoft Authenticator.
Step 7:
On your mobile phone, open the Microsoft Authenticator app.
If you do not already have the app, you can download it for free from the Google Play Store (Android) or the App Store (iPhone).
Once the app is open on your phone, click "Next" on your computer.
Step 8:
Add your account to the app.
If this is the first time you open the app, you will be prompted to add an account right away.
Otherwise, press the plus (+) at the top right to add a new account (iPhone), or the three dots at the top right, then "Add account" (Android).
On your phone choose "Work or school account" and then click "Next" on your computer.
Step 9:
On your phone, select "Scan a QR Code" after choosing your account type.
If the app ask for permission to use the camera, you must allow this in order to continue.
Step 10:
Scan the QR code shown on your computer using your phone.
The camera on your phone should open automatically.
Once the QR code has been scanned successfully, return to your computer and click "Next".
Step 11:
You will now receive a notification on your phone asking you to approve the sign-in for your account.
Step 12:
Once you have approved the request, the message “Notification approved” will appear on your computer, confirming that the sign-in was successful.
Click "Next" on your computer.
You should now see a message confirming that the setup is complete.
When you sign in, you may be asked to approve the login with your phone.
Contact
If you need assistance with the two-step verification, please contact Student IT.