My student account
All students at Karolinska Institutet, undergraduate, graduate level or external participants in doctoral courses, get a student account which gives access to a range of services, such as email, student computers, remote access to library resources, the learning platform Canvas and the university's wireless network. Please note that KI doctoral students have access via their KI ID.
As a new student, you need to activate your student account. This also applies to those who only attend an independent course at undergraduate or advanced level or are a doctoral student at another higher education institution but attend a doctoral course at KI. Follow the instructions for this below.
- For students with a protected identity, information is provided in the admission notice to first contact the privacy officer.
- When you activate your student account you comply to the University Library service regulations.
- If you have studied at KI the two previous semesters you should use the same login as before. If you have forgotten your login details, please see instructions under the heading Change the password to your student account.
- Read more at Digital tools and services for students about the services that your student account gives you access to.
Latest news
You can now activate your student account, set a new password and order an activation code using electronic identification (eID) such as Bank-ID via KI:s ID-portal.
It is therefore no longer possible to activate your student account via antagning.se.
Please note! To be able to set a new password via the ID-portal, you first need to upgrade your student KI-ID to a higher trust level. If this does not work, please send an email to studentit@ki.se.
And remember to forward your student e-mail address to a private e-mail address or update your e-mail address in Ladok (not student e-mail) so that Student-IT can help you more easily!
Activate your student account
Activate your student account in one of the following ways. Most students with no Swedish National registration number use option number 2.
When you activate your student account, you will see your username (KI-ID), student email address and choose your password.
1. Via KI:s ID-portal using e-identification
If you have a Swedish social security number (consisting of your date of birth and four additional digits) you can activate your student account using: BankID, mobile BankID, Freja eID or eduID.
2. Via activation code from KI
If you have received an activation code by email, post or handout, go to KI:s ID-portal, choose "Use activation code" and follow the instructions.
This applies mainly to exchange students, global programme students, students who lack a Swedish social security number, distance students who are not registered by the authorities in Sweden, doctoral students from other universities, post-docs and other external course participants.
Did not receive an activation code?
Order a new activation code which will be sent by registered email in Ladok or by post to your population registration address. The activation code is valid for 14 days and you can only order one code at a time.
3. Contact Student IT
If you haven’t received an activation code or need help to activate your student account you are welcome to contact Student IT at the University Library. Please note that you must show identification.
Register for your course or programme
Once you have activated your student account, it's important that you also register for your course or programme to keep your spot. To register, you must follow the instructions for registration found at the course / programme website.
Upgrade your student KI-ID to a higher trust level
All students will soon need to upgrade their student KI-ID to a higher trust level for continued access to Ladok. You can easily do this via the ID portal using your e-ID.
Important! It takes up to 24 hours before you can log in to Ladok and Canvas again when you have upgraded your KI-ID. Worth considering if you e.g. are going to register for an examination via Ladok!
Activate two-step verification/Microsoft Authenticator
Two-step verification/MFA (multi-factor authentication), means logging in using two steps: your student e-mail address and password, and a code or authorization via an app on your phone. Two-step verification is mandatory for all students at KI.
To enable two-step verification, you need a mobile phone that can install apps from the Appstore or Google Play.
Guide to activate two-step verification
The Microsoft Authenticator app is free! Remember to not delete the app in your phone when the authentication is complete.
How to reset the Microsoft Authenticator app
If the Microsoft Authenticator app has stopped working for some reason, or you have lost your phone, follow the guide below to reactivate the two-step verification.
Please note! Remove any old authentication methods, e.g. a lost or old phone that is no longer in use!
Change the password to your student account
You can change the password at any time. Your new password:
- must consist of at least ten characters
- must contain at least two letters and at least one special character and digit
- must not contain Scandinavian characters, such as å, æ, ö, ø, etc or personal information, such as your name or social security number. Please avoid the special characters £, $, ¤, @ in the password
Please note that you are not allowed to reuse old passwords. Also, the password may not be used outside KI.
- Create a new password via KI:s ID-portal using e-identification such as BankID, mobile BankID, Freja eID or eduID.
- Create a new password via Microsoft 365. Here is a guide on how to change your password via Microsoft 365. Please note that this method of changing your password requires that you have activated two-step verification.
If you lack a Swedish social security number you can get help resetting the password by contacting Student IT. Please be sure to be ready to show identification.
Wireless network Eduroam
Eduroam is a collaboration between colleges and universities around the world to facilitate the use of each other's wireless networks. Eduroam is available at many institutions both in Sweden and abroad. Always use the settings that apply to Karolinska Institutet, even at locations outside the KI campus.
Eduroam also works at several libraries in Stockholm and also at train stations, airports and ports.
KI card
All students can obtain a KI card that serves as your access card, library card and printing card. All information on how to get your KI card can be found at KI card for students.
You can change the PIN code to your KI card (only accessible at campus - you need to be connected to KI´s network Eduroam).
Frequent questions
What is the student account used for?
The student account consists of a username (KI ID), a password and an email address.
The student account can be used for the following services:
- Canvas - webbased learning platform and App
- E-mail – all students at KI get a student e-mail. When logging in, your username is your e-mail address (firstname.lastname@stud.ki.se). You can also forward the student e-mail to your private e-mail. By doing so, you won't miss out on important information from KI.
- Ladok – web service to check reported study results and to print verified certificates
- Microsoft 365
- KI’s wireless network: eduroam
- Remote access to the library resources
- Borrowing books at the library. By activating your student account you agree on the library service regulations. Your KI card is your library card.
- Book a group study room
- Book the resource room
- Make appointments with Academic Writing Support or guidance in information searching at the library
- Logging on to the computers at campus
I am getting an error message saying Error 500 when activating my student account, what is wrong?
This is probably because your chosen password does not fulfill the demands.
Your new password:
- must consist of at least ten characters
- must contain at least two letters and at least two special characters and digits
- must not contain Scandinavian characters, such as å, æ, ö, ø, etc or personal information, such as your name or social security number. Please avoid the special characters £, $, ¤, @ in the password
Please note that you are not allowed to reuse old passwords. Also, the password may not be used outside KI.
I have just been accepted from being a reserve, why can't I activate my student account?
Often it takes a day before your student account is created. Have some patience and try again a little later.
I do not receive e-mails to my student e-mail
Check the spam folder in your student e-mail.
How do I activate two-step verification via app?
To be able to change your password via Microsoft 365 you need to activate two-step verification.
Why is two-step verification mandatory at KI?
- It is a requirement from the Swedish Civil Contingencies Agency
- The introduction of two-step verification is a measure to increase the security of your student account and to prevent your account from being hijacked.
- Two-step verification protects your user identity at KI (prevents ID hijacking) and increases security when you log in with your student account to KI's various IT services and systems.
- The function is used to confirm that it is you who logs in to KI's IT services such as Outlook, Microsoft Teams, SharePoint and OneDrive. The introduction of two-step verification affects students and employees at KI.
I´m having problems connecting to eduroam
Reinstall eduroam on your device by forget the network and then reinstall.
Some Mac-users may experience some issues connecting to eduroam after the reinstallation.
Please follow this guide and then try to connect to eduroam again.
I seem to be missing content in Canvas
You have to talk with the teacher responsible for the course.
How do I update my contact information?
Log in to Ladok to change your contact information. When changing a phone number, you also need to log in to IDAC, in order for it to be synced everywhere, and click on "Services" and then "Change telephone number".
What happens to the student account after the studies are finished?
You have access to your student e-mail, Canvas and other systems two semesters after you have finished your studies.
However, you no longer have remote access to the library resources or Microsoft 365 when you are not registered as an active student at KI. There are two reconciliation dates (1 October for the autumn semester and 1 April for the spring semester) that are useful to remember.
At the end of the second semester, you will receive a notice by email to the student-email address when your account will be shut down.
If you’re on a study break, you’ll keep your account during that time, but no remote access to the library resources or Microsoft 365.
Remember to save all important files and e-mails before your account is closed down!
If you want to continue using Microsoft 365 after your studies – please contact Microsoft for a private license.
How do I save my e-mails from the student e-mail after graduation?
If you want to save e-mails from your student e-mail, the easiest way to do so is to forward e-mails to another e-mail account.
You can also import the whole student e-mail account to another account by Microsoft, if you have one.
When you log in to your account in Outlook, your username is your e-mail, that is, firstname.lastname@stud.ki.se.
Contact & opening hours
If you need assistance with your student account, please contact Student IT.
Phone: 08-524 82 222
Email: studentit@ki.se
Opening hours in Solna & Flemingsberg
Mon - Fri: 8:00-16:00
Sat - Sun: Closed